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PeopleCert ITIL® Foundation (Version 5)
The PeopleCert ITIL® Foundation (Version 5) certification introduces the latest evolution of the IT Infrastructure Library framework, designed to support modern digital and product-centric organizations. The programme explains how IT and digital services align with business goals while expanding beyond traditional IT service management to include digital product and service management. Participants learn key ITIL concepts such as the Service Value System (SVS), guiding principles, and the four dimensions of service management, together with the lifecycle of discovering, designing, building, delivering, and supporting digital services. The course also introduces concepts related to AI, automation, and modern digital operating models, preparing learners for effective IT service delivery.
There are no formal prerequisites for the PeopleCert ITIL® Foundation (Version 5) certification. The course is suitable for individuals who wish to gain a fundamental understanding of IT service management, digital service delivery, and modern IT operating models.
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Method
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Duration
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