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Course Details
ITIL 4 Foundation
ITIL® Foundation introduces the world’s leading framework for IT Service Management (ITSM). This course provides foundational knowledge to adopt and adapt ITIL best practices for planning, implementing and improving IT services. You’ll learn key concepts such as service value systems, guiding principles and continual improvement. Designed for IT professionals and managers, ITIL® Foundation helps organizations deliver consistent, high-quality services that create value for customers and stakeholders. Completing this course prepares you for the ITIL® Foundation certification exam.
End-user level computer and networking skills required, with recommended courses like "Using Microsoft Windows 10." Work experience in IT support or delivery (recommended), with additional IT support courses.
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