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Course Details
ITIL 4 Specialist: Create, Deliver & Support
This advanced ITIL® 4 module focuses on building and managing value streams holistically. You’ll learn how to integrate development, testing, knowledge management and feedback loops into service delivery. Topics include sourcing strategies, new technologies and optimizing workflows for efficiency and resilience. Through practical guidance, this course enables organizations to align IT services with business objectives while fostering continual improvement. Ideal for professionals managing complex service environments, it prepares you for the ITIL® 4 CDS certification.
ITIL 4 Foundation certificate required for this course. A copy of your certificate must be provided upon registration for admission.
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Method
Hybrid
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Duration
5 Days
Excelerate Sdn Bhd
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