About
Engagement is crucial to optimizing service value. This is because service value is always co-created by users, customers, sponsors, service providers, and any other parties involved in the service. To drive stakeholder value, all stakeholders must contribute to the co-creation of service value. This course will discuss the main steps of a customer journey, providing guidance on how to co-create the most valuable journey.
Eligibility
Candidates must have passed the ITIL® 4 Foundation exam and attended an accredited training course.
Details
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Duration
3 Days
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Location
Selangor
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Method
Hybrid
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Price
RM6,804.00