About
Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components, and ensure service quality. Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.
Eligibility
Ideal for ITSM managers, practitioners, and those managing IT-enabled services. Suitable for ITIL Managing Professional candidates. Requires ITIL 4 Foundation certification to sit for the exam.
Details
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Duration
4 Days
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Location
WP Kuala Lumpur
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Method
Hybrid
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Price
RM5,500.00