About
Identify, assess, and prioritize the needs and expectations of various stakeholders, including customers, employees, partners, and regulators. Gain a deeper understanding of the principles behind creating and maintaining a positive customer experience.
Eligibility
Ideal for IT professionals managing customer journeys and stakeholder relationships. Suitable for service managers improving user experience and ITIL 4 Managing Professional candidates. ITIL 4 Foundation is required for the exam.
Details
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Duration
4 Days
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Location
WP Kuala Lumpur
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Method
Hybrid
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Price
RM5,500.00